Terms and Conditions
- Trapdoor Conventions will undertake everything in its power and within its control to ensure the viability of the convention. However, matters outside of our control may result in the cancellation of the convention. In the event of cancellation of the convention, Trapdoor Conventions will not be liable for any charges from third parties or provide refunds for any charges from third parties (i.e. hotels, travel costs etc.)
- All guests appearing at the convention do so subject to work commitments. Should such a commitment mean they are no longer able to attend, Trapdoor Conventions apologises in advance, however NO refunds will be given.
- By purchasing your ticket for the event you accept that EarperConUK is not responsible for any personal injury experienced or loss/damage to personal belongings.
- TrapDoor Conventions are not liable for any food consumed on the premises. Any food consumed on the premises is at the attendees own risk.
- Trapdoor Conventions is committed to providing a safe and fun experience for all attending the convention. As such, all are expected to adhere to and entitled to respectful treatment at our convention and associated events; be that before, during or after an event. Trapdoor Conventions will not tolerate inappropriate behaviour of any kind, including but not limited to harassment because of age, disability, marital status, race or colour, national origin, religion, sex, sexual orientation, or gender identity. Any threatening behaviour toward guests, staff, volunteers, or attendees with the intent to abuse, annoy, alarm, embarrass, harass, or torment another is unacceptable and grounds for removal from the convention without refund. If unacceptable behaviour continues upon being escorted from the convention, local authorities may be asked to pursue criminal charges. Anyone who experiences or witnesses inappropriate behaviour are encouraged to report it to any staff member, volunteer, or security immediately without concerns for their personal safety or repercussions.
- All tickets purchased for the convention are Non-Refundable. Once bought, you will not be able to upgrade to a higher-level ticket or gain a high ticket level via transfer (i.e. owning a Black Badge and upgrading to Peacemaker Badge.) If you are unable to attend the convention after purchasing a ticket, the rules for transferring will be clearly advertised and ONLY at the date specified on the website. Please note, Trapdoor Conventions can revoke this agreement at any time if misused or rules are not adhered too with any explanation.
- In order to collect your badge and wristband you must provide a valid form of photographic ID such as a passport or driving licence. Any person presenting a confirmation email that does not match EarperConUK records will not be permitted to enter the convention.
- Children aged 12 and under are free.
- A Disabled person is entitled to 1 FREE carer ticket. When purchasing said ticket please ensure you use the relevant text box and add “Disabled Ticket”. The purchaser must then provide evidence of their disability via the Contact Form on the website or via direct email to: firstname.lastname@example.org. (You may blank out any sensitive information such as NI numbers.) Please ensure you include the ticket reference number to enable Trapdoor Conventions to issue the correct ticket category. Please advise us at the time of booking if you have any special requirements or if you are attending the convention and require wheelchair access.
- Carer Ticket is an entry only ticket to accompany an attendee who has accessibility needs and cannot attend the event alone. Please note Carers are NOT eligible for and cannot buy any autographs, photographs, or attend any part of the event unless accompanying the ticket holder.
- Autograph Sessions are subject to time constraints. We will do our best to ensure every attendee receives all their autographs.
- For any reason the convention has to cancel that is out of the conventions power NO REFUND will be given for tickets. You are however in your right to be refunded for your Hotel which must be procured from the hotel you booked with.
FILMING, RECORDING, & PHOTOGRAPHY
- All unauthorised filming, sound recording and/or the unauthorised transmitting of audio or visual material, data or information, is expressly prohibited at Trapdoor Conventions. Out of respect for our guests, photos and/or videos of cast members while they are walking throughout the convention venue/hotel are strictly prohibited. This also includes periscope/live streaming which is not permitted. This is illegal and a copyright breach.
- As a convention attendee, you consent to filming, sound recording and photography and you consent to the use by Trapdoor Conventions of any such film, sound recording or photography anywhere in the World for promotional, marketing, and other purposes.
Trapdoor Conventions reserves the right to change any of the terms and conditions at any time.